Service Restored In Clark County, Washington After Delayed, Confusing Emergency Alerts

Service Restored In Clark County, Washington After Delayed, Confusing Emergency Alerts

Service Restored In Clark County, Washington After Delayed, Confusing Emergency Alerts

The communications company confirmed in a Facebook post around 11 a.m. Thursday that their network is "experiencing a disruption affecting customer services", and some customers are not able to file help tickets on the CenturyLink website. "The CenturyLink technical teams will continue to work around the clock until services are restored".

A Nationwide outage reaching from NY to California has been causing headaches since early Thursday morning.

CenturyLink expects the service to be restored within hours.

The problem was connected to CenturyLink, which contracts with the state to provide 911 services in the state. A media representative was not available for comment.

In 2016, the Washington Utilities and Transportation Commission fined the company almost $3 million for failing to reroute emergency calls during a 6 hour service outage in 2014. The Boston Police Department said early Friday that there had been outages, but tweeted by 10:30 a.m. that the outages had been resolved.

According to CenturyLink, 911 has been unavailable in Arizona, Idaho, Massachusetts, Missouri and western Washington.

Federal Communications Chairman Ajit Pai said Friday that the agency will be investigating the outage.

Some businesses in Idaho also lost the ability to make credit card sales, and some ATM machines weren't working in Idaho and Montana. Patient records have been hard to access for medical centres in north Colorado and for other locations that haven't been confirmed. Pai called the outage "particularly troubling" in a statement.

At about 7 a.m., Johnson County Emergency Management posted on the department's Twitter saying "911 was back up, now it's back down".

In case of an emergency, people should still try calling 911 first, MEMA said in a statement Friday.

CenturyLink has said little about the outages, but did state that 911 calls are completing in areas where CenturyLink is the 911 provider.

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