Amazon accidentally sent 1700 Alexa recordings to the wrong person

Amazon accidentally sent 1700 Alexa recordings to the wrong person

Amazon accidentally sent 1700 Alexa recordings to the wrong person

The report also stated that the files were subsequently deleted from the provided link, but they had already been downloaded to the user's PC. The audio recordings included conversations between a man and a woman.

The magazine said that the recordings had lots of personal information and that it was easily able to find the person whose data was leaked.

Amazon however contacted the Alexa user, after the magazine flagged the issue, and clarified that it was an "unfortunate mishap" and was a "one-time error", adding it occurred because of a "human error".

Amazon said it has "resolved the problem with the two affected customers and taken measures to further improve our procedures".

The company also told Reuters that it had contacted "the relevant authorities" as a "precautionary measures".

The Alexa user was contacted by Amazon about the breach only after the conversation between Amazon and c't took place, three days after he was first interviewed by the magazine.

Amazon's share of the smart speaker market is expected to drop to 63% next year from 67% in 2018 as the e-commerce giant faces more competition from Google and a greater threat from other companies, researcher eMarketer forecasts.

The Alexa app, which is used as a companion to the voice assistant housed in Amazon Echo smart speakers, keeps a log of interactions between users and the assistant, which can be listened to or deleted from within the app.

Amazon stores Alexa voice data indefinitely in the cloud.

The report also showed sources noting that a hack of Amazon traced back to China likely exposed some customers' data.

The recipient of the files saved and later shared them with the publication, which reviewed the recordings: "Suddenly, we found ourselves in the intimate sphere of strangers without their knowledge". Confusingly, the man who requested the data does not own any Alexa-enabled devices himself.

This isn't the first time an Amazon user received recordings of someone else. No, Amazon had not let him know that his entire month of May had accidentally been sent to some random guy.

It's not an Alexa bug, but "a human error" made by the company, Reuters explains.

Amazon described the incident as an "isolated case" and put the mistake down to human error.

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