O2 mobile network down due to software issue

O2 mobile network down due to software issue

O2 mobile network down due to software issue

LONDON/ STOCKHOLM/ TOKYO-Sweden's Ericsson apologized and said it was working hard to fix a software glitch that was responsible for millions of smartphone users in Britain, Japan and other countries losing Internet access on Thursday.

SoftBank said its LTE 4G mobile phone services, fixed line services and SoftBank Air services were not available from 1:39 pm to 6:04 pm on Thursday, December 6, 2018, due to network outage caused by Ericsson-made software errors related to its packet switches, covering customers nationwide.

The technical problem left millions of workers without access to emails and news on their morning commute and enraged those who wanted to access social media.

MVNOs such as Tesco Mobile, giffgaff and Sky Mobile, that use the O2 network, also confirmed service disruptions.

The service status page of the O2 website added that "voice calls are working OK" and apologised for any inconvenience caused.

"The faulty software that has caused these issues is being decommissioned and we apologise not only to our customers but also to their customers", Ekholm said.

SoftBank said the outages stemmed from problems at exchanges for its high-speed wireless LTE network, while O2 blamed an issue in a third-party supplier's system that was impacting services globally.

O2 says it is trying to resolve the issue as fast as possible. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

"We're aware that our customers are unable to use data this morning", O2 has said in a statement.

O2 and network equipment supplier Ericsson promise data service will be restored by Friday morning.

According to Ofcom: "Depending on the circumstances, it may be appropriate for your provider to offer you some money back while repairs are being carried out".

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