Starbucks are closing for anti-bias training: What you need to know

Starbucks are closing for anti-bias training: What you need to know

Starbucks are closing for anti-bias training: What you need to know

Starbucks will close 8,000 of its USA locations for a portion of the afternoon on May 29, with over 175,000 of its employees undergoing racial bias training. Starbucks CEO Kevin Johnson also met with the two men in Philadelphia to apologize for the "reprehensible" incident, according to the company's spokesperson, who declined to disclose the details of the meeting.

Starbucks will close 8,000 of its locations across the US on May 29, and here's everything you need to know!

Roughly 8,000 Starbucks stores are closing at about 2 p.m. on Tuesday and reopening with normal hours on Wednesday.

Most of the 7,000 licensed stores, including those operated by hotels, grocery stores and airports, should be open. From there, employees will "move into a real and honest exploration of bias" where, in small groups, they can share how the issue comes up in their daily work life.

Starbucks's apology came with a commitment to "making it right", executive chairman Howard Shultz said after the incident.

Target introduced unconscious bias training in 2017, has trained employees at its Minneapolis headquarters and continues to roll it out across the company, the statement said.

Each store will get a tool kid to help guide the trainings, the company explained. They were sitting in the store without ordering anything as they waited for a friend when the cops were called.

But not all Starbucks locations will close.

Starbucks drew national criticism in April after two men, Donte Robinson and Rashon Nelson, were arrested at a Starbucks store in Philadelphia.

The company has also changed its policy to allow people to use Starbucks' restrooms and spend time in stores, even if they don't make any purchases.

The two men were arrested at a Philadelphia Starbucks last month for allegedly trespassing, after they sat down in the store without ordering anything. But one expert says training of this kind can have the opposite effect if people feel judged. They added that they will issue a report in the next few weeks outlining a comprehensive set of issues they believe the company must address.

"This isn't just a Starbucks problem - this is an American problem", McGhee said on a conference call to discuss the training.

The company said it will release training materials to the public next week, so others can use it. The guidelines encourage workers to ask if they would take the considered action with any customer, to verify the perceived situation with a co-worker and to dial 911 if the situation becomes unsafe.

Starbucks did not immediately respond to a request to clarify whether Tuesday's training will offer more advice or training to employees on how to maintain the new policy.

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